Operations Analyst*

Job Description:

Operations Analyst*

Description

The Job

San Bernardino County's Land Use Services Department is recruiting for an experienced Operations Analyst* to support and lead departmental initiatives that improve operational efficiency, strengthen service delivery, and advance strategic priorities.

The Operations Analyst works closely with executive leadership, internal staff, and partner departments to evaluate operational needs, analyze data, and develop practical solutions that support departmental goals. This position is responsible for coordinating multiple projects from planning through implementation, monitoring performance outcomes, and supporting the management of departmental digital platforms that provide critical information to staff and the public.

This role combines project coordination, operational analysis, performance monitoring, and digital platform oversight to support effective decision-making and continuous improvement across the department.

Key Responsibilities :

Planning and Coordination

• Lead and support departmental projects from concept through implementation.
• Evaluate current workflows and operational processes to identify opportunities for improvement.
• Define project scope, objectives, deliverables, and timelines.
• Coordinate project activities across divisions and partner departments.
• Track milestones and monitor progress to ensure projects remain on schedule and within scope.

Data Analysis and Performance Reporting

• Collect, analyze, and interpret operational data to support project planning and decision-making.
• Develop performance dashboards, metrics, and key performance indicators to track operational outcomes.
• Prepare reports and presentations summarizing data findings, trends, and recommendations.
• Present analysis and updates to leadership and key stakeholders.

Implementation and Continuous Improvement

• Support department-wide implementation of new initiatives, programs, or operational processes.
• Develop and document standard operating procedures and process improvements.
• Conduct post-implementation reviews to evaluate project effectiveness and identify improvement opportunities.

Digital Operations and Information Management

• Manage and maintain the department’s website and intranet platforms to ensure information is accurate, current, accessible, and aligned with departmental standards.
• Coordinate with subject matter experts to review, update, and publish operational information and resources.
• Apply content governance standards, style guidelines, and established approval processes.
• Conduct routine content audits and recommend improvements to page structure, navigation, and overall user experience.
• Ensure digital content complies with ADA accessibility requirements and organizational policies.
• Serve as the Content Management System site administrator, managing user roles, permissions, and access.
• Monitor website and intranet performance metrics and provide reports and recommendations to leadership.
• Test system enhancements prior to deployment and develop user support materials such as job aids, FAQs, and reference guides.

*Official Title: Staff Analyst II; review the Staff Analyst II job description for more details.

EXCELLENT BENEFITS

To review job-specific benefits, refer to:

Benefits by Occupational Unit (BbOU) Summary

Employee Benefits
County MOU - General Unit

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Incumbents must pass a background investigation, which includes fingerprinting, work history and education verification, as well as a job-related physical exam and drug screening.


Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.

Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.

Minimum Requirements

Candidates must possess the required experience AND education to qualify.

EXPERIENCE:

Two (2) years of full-time equivalent professional level experience in operations analysis, project coordination, performance analysis, or digital platform management.

EDUCATION:

A bachelor’s degree in Business Administration, Operations Management, Public Administration, Statistics, Data Management, or a closely related field.

**Qualifying degrees must be conferred by institutions accredited by an accrediting body recognized by the U.S. Department of Education. Degrees earned outside the United States must be accompanied by an evaluation from a recognized credential evaluation service verifying U.S. equivalency.

Desired Qualifications

The ideal candidate will demonstrate strong communication skills, including the ability to clearly present complex information and data both verbally and in writing to a variety of audiences. They will possess strategic and analytical thinking skills, allowing them to evaluate operational challenges, analyze relevant data, and develop practical solutions that support organizational objectives. In addition, the candidate will have experience collaborating with stakeholders across multiple levels to effectively coordinate initiatives and improve overall operations.

Selection Process

Application Procedure : To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by Friday, April 17, 2026 at 5:00pm. Resumes will not be accepted or reviewed in lieu of the application and/or supplemental questionnaire.

There will be a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire. Be sure to include in your application and Supplemental Questionnaire any relevant experience and education that demonstrates that you meet the minimum requirements, as it will be used to competitively evaluate your qualifications ; resumes will not be reviewed as part of the evaluation process. The most highly qualified candidates, based on the evaluation results, may be referred for interview.

All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk, and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

If you require technical assistance, please review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):
San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation:
If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitmentfiling deadline.

Veterans' Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy .

For more important details, review the Applicant Information and County Employment Process.

Administrative Services Unit

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate Summary of Benefits * for more information

Refer to the appropriate MOU, contact the County’s Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.

*Retirement benefits subject to change.

Closing Date/Time: 4/17/2026 5:00 PM Pacific

Salary:

$73,694.40 - $101,254.40 Annually