Public Safety Dispatcher - Lateral

Job Description:

Public Safety Dispatcher - Lateral

Description

WHY WE EXIST
To Protect and Serve the Community!
The Sheriff’s office is dedicated to the protection and well-being of every person in Solano County by providing excellent community service.

The values of the Sheriff’s Office are to bring:

Professionalism: Performing to the highest standards with integrity, ethical behavior and accountability.
Trust: Confidence in the character and ability to meet expectations.
Courage: To persevere with mental and moral strength in the face of difficulty.
Innovation: Embrace and inspire creativity to apply better solutions that accomplish goals and outcomes.
Teamwork: Unified collaboration to accomplish common goals without regard to personal agendas.
Service: Providing professional assistance in support of the community's best interests and well-being.
Respect: To value and embrace individuality with special regard to differences.

To learn more about the Sheriff's Office click here

THE POSITION
Public Safety Dispatchers in the Sheriff's Office assist community members and agencies with emergency needs by receiving and dispatching calls received for law enforcement, fire service, and emergency medical service personnel. Public Safety Dispatchers receive caller information, relay information to appropriate units or agencies, and provide assistance to callers as needed. Additionally, Public Safety Dispatchers log call information into the computer; monitor activity of all public safety units to determine status of incidents and location of units.

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Essential Duties

ESSENTIAL DUTIES

Duties may include but are not limited to the following:

Receives requests for law enforcement, fire service, emergency medical and other services; evaluates requests for validity, priority and type of response required; dispatches appropriate individual/agency to respond to request; relays information and/or instructions to personnel in the field; coordinates some non-emergency activities.

Monitors radio frequencies for Sheriff and fire departments and a variety of other agencies such as Animal Control, California Fish and Game Department, city police departments and California Highway Patrol; enters, alters and requests information maintained on automated record keeping systems.

Monitors fire and sheriff unit location and status; maintains radio communications with field personnel; requests additional assistance from County and/or other agency personnel to respond to emergency situations as necessary.

Maintains back-up tapes; maintains record of incoming service requests and responding actions; prepares reports of shift activity; maintains records of status of fire equipment and current County map books; prepares various citizens requests; prepares and maintains related administrative reports.

Refer calls to appropriate agencies; may provide general information to the public; may assist in training new dispatchers.

Position Requirements

POSITION REQUIREMENTS

Experience: One year of emergency service dispatching which included responsibility for dispatching for law enforcement or fire services.

Education/Training: High school diploma or equivalent.

Certification: A POST-certified Public Safety Dispatchers' Basic Course certificate is required.

Special Requirement: The ability to demonstrate a typing speed of 40WPM is required, and all qualified applicants will be sent a notice to remotely take a typing test through the online testing provider eSkill.
SELECTION PROCESS

Applications will be reviewed every 3 weeks thereafter.

If you possess a POST-certified Public Safety Dispatchers' Basic Course certification, please attach at time of applying for the position.

The ability to demonstrate a typing speed of 40WPM is required, and all qualified applicants will be sent a notice to remotely take a typing test through the online testing provider eSkill.

Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract.

A minimum score of 70% is required to continue in the selection process, unless otherwise announced.

All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change.

RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees.
HOW TO APPLY

Applications must be submitted through the NeoGov system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted by the final filing date. Be sure to include the recruitment title (Public Safety Dispatcher - Lateral) and the recruitment number (24-463030-01) in your email or fax.

Previously submitted application materials (e.g., copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment .

Any further questions can be directed to the Department of Human Resources at (707) 784-6170, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA.

Please note that all dates/times listed in the job announcement are Pacific Time.
DOCUMENT SUBMITTAL REQUIREMENTS

This position requires a POST-certified Public Safety Dispatchers' Basic Course certificate. The certificate must be submitted by the filling deadline.

How to Submit Your Documents
In addition to uploading attachments when applying online, candidates may submit documents by fax to (707) 784-3424 or by email to recruitment@solanocounty.com. Be sure to include the recruitment title (Public Safety Dispatcher - Lateral) and the recruitment number (24-463030-01) in your email or fax

Supplemental Information

SUPPLEMENTAL INFORMATION

• Candidates for positions in this class will be required to pass a background investigation, psychological examination and medical examination in accordance with applicable law, regulation and/or policy.
• Incumbents shall satisfactorily complete the POST - certified Public Safety Dispatchers Basic Course within 12 months after the date of appointment.
• Incumbents shall serve a probation period of twelve months.
• Incumbents must be willing to work odd and irregular hours, including nights, weekends and holidays, rotating shifts, scheduled and emergency overtime and be available on call as required.
• Incumbents must be willing to sit for long periods of time, and to work in a closed, confining and stressful environment.
• Positions allocated to this class may require bilingual skills.

VETERANS PREFERENCE POINTS

To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE FINAL FILING DATE. Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons.


Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran’s preference points will only be added to passing scores in competitive open examinations.

AMERICANS WITH DISABILITIES ACT

It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job.

APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the “Selection Process”), must complete the following Request for Testing Accommodation by Applicants with Disabilities Form: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?BlobID=23215.

This form must be received in the Human Resources Department by the final filing date of the recruitment. Applicants will be contacted to discuss the specifics of the request.

We offer a benefits package to employees which includes health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, holidays, vacation, and sick leave

To learn more, view our benefits summary .

Closing Date/Time: Continuous

Salary:

$36.37 - $44.21 Hourly